Refund policy
Refunds can only made to the card on which the item or service was originally purchased. Refunds CANNOT be made to a different card.
Please see our Returns policy for further information.
If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone us if you would like to return your order, Goods must be returned in their original condition, including immediate packaging, within the cooling off period. Our returns policy does not affect your statutory rights.
For further information on your statutory rights look at www.consumerdirect.gov.uk.
Key Facts:
The Distance Selling Regulations apply to both goods and services, where the contract is made without any face-to-face contact between supplier and consumer.
Certain goods and services are exempt from all or part of the Regulations.
The Office of Fair Trading, Trading Standard Departments of local authorities in England, Scotland and Wales www.tradingstandards.gov.uk and the Department of Enterprise, Trade & Investment in Northern Ireland (www.detini.gov.uk) are the designated enforcement authorities for these Regulations.
The main provisions of the Regulations are that:
Consumers must be given clear information about the goods or services before buying;
Goods must be delivered within thirty days unless agreed otherwise;
Consumers have a cooling off period in which they can withdraw from the contract for any reason. The cooling off period begins as soon as the order has been made. In the case of goods, it ends seven working days after the day of receipt of the goods. In the case of services, it ends seven working days after the day the order were made. If the consumer agrees to the service beginning within the seven days, the right to cancel ends when the service starts; and
Where consumers notify the supplier in writing or another durable medium that they wish to cancel the contract, they must be refunded within 30 days all money paid.
The Regulations do not apply to:
business-to-business contracts
financial services sold at distance. These are covered by the Financial Services (Distance Marketing) Regulations.
contracts for the sale of land – although the regulations DO apply to consumer rental agreements
products bought from vending machines
goods or services bought at an auction with an auctioneer
Your Computer Shop
26 Station Road,
Draycott,
Derby,
DE72 3QB
free phone
0800 043 9338
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